Patient Care Intervention Center

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The Multiplier Effect

At PCIC, we work with the most vulnerable and marginalized patients, but also the most costly to the system. One of our clients – Client J – offers a striking example. Mr. J is a 59 year old male who started drinking when he was 18 and hasn't stopped for 41 years. In a little over a year, Mr. J had been transported by the EMS system 65 times, arrested 76 times, and been to the public hospital system 95 times, in addition to an astounding 44 visits to the Houston Recovery Center and 6 bouts in jail. Chart below shows Mr. J's overlap:

Overlap Analysis

We wish Mr. J was unique. While at this point we still have a limited glimpse at cross-system utilization by Harris County super-users, we know their impact on the hospitals is systemic and multiplicative.

Using Harris Health System (HHS) data, the Houston Fire Department (EMS) data, and PCIC intervention data for one year, we identified the top users of EMS and projected their costs to a single hospital as well as to the entire network of hospitals in our county.

The top 1% of users of EMS (also the top 5% of super users at HHS) – 53 patients – were transported to 36 different hospitals in 12months, costing EMS $1.4 million.

To the public hospital system, they cost HHS $8.6 million in one year. Projecting the costs to the rest of the hospitals they were transported to, the cost estimates upwards of $20 million.

53 Super-Users without care coordination visited 36 hospitals in 12 months

Cost of 53 super users

These patients make it clear that we can no longer view the system through silos. While the burden a single hospital bears is high, it does not compare to the multiplicative impact all the hospital systems experience.

Through care coordination enabled by community-wide data sharing and cross-system collaboration, we can achieve immense gains in cost savings as quality of life for our patients by minimizing fragmentation.

If the above 53 patients were enrolled in the PCIC intervention, we project the cross-system care coordination would save the collective of the above 36 hospitals upward of $16M dollars (assuming 80% reduction shown in PCIC pilot).

Cost comparisons following targeted care coordination

Pre Vs Post Cost Comparisons

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Our Vision

At PCIC we envision a coordinated health safety-net where all stakeholders share data to make better decisions.

Our Mission

To improve healthcare quality and costs for the vulnerable in our community through data integration and care coordination.

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