PCIC analyses large datasets to identify super users of a system. This is done at the individual institution level or across multiple institutions through an overlap analysis. Additional information on PCIC's data analysis can be found here.
In addition to identifying and enrolling patients through data analysis, PCIC also has a referral program that enables our stakeholder and partner institutions to refer clients to PCIC through the referral program. Clients are required to meet the same criteria to be enrolled into the intervention program through a referral (i.e. 4+ hospital admissions per year, or 10+ ER visits per year, and 2+ chronic conditions).
Referral System
PCIC is working on a referral system that is integrated into StreetEMR to streamline the referral workflow. This will enable for easy handoff of clients between a stakeholder and PCIC as well as provide a secure communication and collaboration platform between organizations.
Referral system's four main functional areas
Referral Portal
The referral portal is the entry point into the referral system and provides the mechanism for stakeholders and partner organizations to refer a patient to PCIC for care coordination. It provides an environment to collect the needed data points required for a referral as well as provide dashboards to track the progress and workflow.
Selection Portal
The selection portal handles all steps involved in the selection process of a client. This includes forms required to be filled out, managing triage criteria and selection criteria, interview with clients and the review of medical history.
Referral Workflow Management
The entire workflow and routing of information is managed through the referral workflow management system. This involves all business rules and logic that are defined in the system that determine how a referral is handled in the system.
Communication Platform
The communication platform handles all secure communication that the system sends out to users involved in the referral process. These communications mechanisms are designed to notify users using a variety of media – from secure mail, to secure messaging to voice calls.
